Customer satisfaction is very important to us, please contact us immediately via our Customer Service Ticket System if there is an issue with your order. Please select the reason that best details your item issue, along with images. Claims must be submitted within 10 business days of receipt. Discount Mugs reserves the right to refuse returns.

Return policy applies to blank orders only. Printed items are not eligible for returns. Upon reviewing and accepting your claim, a full or partial refund will be processed within 30 days of receipt of returned goods. A 10% restocking fee is applied to all returns.

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